Frequently asked questions
Everything you need to know about running your school on Edu360. Can't find an answer? We're a message away.
How does the 3-month free trial work?
When you register and choose a package, your trial starts immediately — no card required. You get full access for three months. We'll remind you before it ends, and you only pay if you choose to continue.
What do I need to get started?
Just your school name, a subdomain, and one administrator's details. You can add academic years, classes, students, staff and your fee structure afterwards — there's a guided onboarding.
Can parents pay fees by mobile money?
Yes. Edu360 supports PesaPal as well as M-Pesa, MTN MoMo, Airtel Money and Zamtel Kwacha, plus card. You can also offer auto-approved instalment plans for overdue invoices.
Does it work without reliable internet?
Yes. The mobile apps queue attendance taken without a connection and sync it automatically when back online. Parents without smartphones can be reached by SMS, WhatsApp, voice call (IVR) or USSD.
Which languages are supported?
English, Swahili, French and Portuguese at launch, with a right-to-left-ready architecture. New languages can be added from the admin tools without a new release.
Is our data secure and private?
Every school's data is strictly isolated using row-level security, sensitive fields are encrypted, and access is permission-based per role. Transcripts can be digitally signed and independently verified.
Can we use our own branding?
Yes. Schools set their logo and colours, and white-label operators can run an entire branded network of schools — including their own mobile apps.
How do we switch from our current system?
You can bulk-import students via CSV and set up classes and fees in minutes. Our team can help with migration — just reach out via the contact page.